Super22 Privacy Policy – Member Personal Data Protection

01 Our Introduction and Commitment

Super22 understands that your privacy matters greatly. As an online entertainment platform serving users in Malaysia and across Asia, we take our responsibility to protect every personal detail you share with us very seriously.

We ensure all collected data is managed in accordance with the latest security standards and industry best practices. Our approach to privacy goes beyond legal compliance — it is part of our culture of building long-term trust with every super22 member.

This Privacy Policy covers all aspects of the collection, use, storage, and protection of your personal data when using the super22 website, our mobile app, and all related services we offer.

02 Types of Personal Data We Collect

We collect various types of information depending on how you interact with the super22 platform. Below are the categories of data we collect:

Information you provide during account registration, the KYC process, and every time you contact our support team is securely stored as part of your account records. Any identity verification documents you upload are stored using high-level encryption and can only be accessed by authorised super22 staff.

03 How We Use Your Data

Super22 uses your personal data for legitimate and necessary purposes to ensure the best, safest, and legally compliant platform experience. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your member account, including the mandatory KYC process.
• Transaction Processing: Processing deposits via FPX, digital wallets, and bank transfers, as well as withdrawals to registered accounts.
• Platform Security: Detecting and preventing fraud, money laundering, and suspicious activity on the platform.
• Customer Support: Providing accurate and effective assistance whenever you contact the super22 support team.
• Service Communications: Sending important notifications related to your account, transactions, and policy updates.
• Personalised Marketing: With your consent, to send you promotional information, bonuses, and offers relevant to your preferences.
• Legal Compliance: Fulfilling our obligations under Malaysian law and the requirements of relevant authorities.
• Platform Improvement: Analysing usage patterns to improve the performance, design, and functionality of the super22 platform.

04 Data Storage and Security Measures

Your data security is super22's top priority. We continuously invest in the latest security infrastructure to ensure every piece of information you entrust to us is protected at all times.

The following security measures are in place to protect your data:

• 256-bit SSL Encryption: All communications between your device and super22 servers are protected using 256-bit SSL encryption, the highest standard in the industry.
• Stored Data Encryption: Sensitive data such as financial information and identity verification documents are encrypted at rest within our database.
• Strict Access Controls: Only authorised personnel who require access for work purposes are permitted to view member personal data, with all access logged and monitored.
• Regular Security Audits: super22 conducts regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.
• Intrusion Detection System: Our infrastructure is equipped with real-time monitoring systems that detect and block any unauthorised access attempts.
• Data Backup: Data is securely and regularly backed up to ensure availability even in the event of an unexpected incident.

Your personal data is retained for as long as necessary to fulfil the purpose of collection or as required by Malaysia law. When data is no longer needed, it is securely deleted using certified data erasure methods.

05 Data Sharing with Third Parties

Super22 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share your data with certain parties in order to provide our services to you:

• Payment Service Providers: Transaction information is shared with banks, FPX providers, and authorised digital wallet providers to process your deposits and withdrawals.
• Game Providers: Minimum technical data required to run gaming sessions is shared with licensed game providers integrated with the super22 platform.
• KYC and Identity Verification Services: Identity verification documents and information are shared with accredited KYC service providers for member verification purposes.
• Legal Authorities: super22 will disclose data to the relevant authorities when required to do so by law, court order, or regulatory obligation.
• Technology Partners: Cloud infrastructure providers, cybersecurity services, and analytics tools we use may process certain technical data, subject to strict confidentiality agreements.

All third parties working with super22 are required to comply with data protection standards equal to or higher than those we uphold ourselves. We conduct thorough due diligence before appointing any new service provider that will have access to member data.

06 Cookies and Tracking Technologies

Super22 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, gaming sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use our platform to help us improve site functionality and speed.
• Preference Cookies: Saving your preference settings such as language, display theme, and game preferences so you don't have to reconfigure them each time you log in.
• Analytics Cookies: We use analytics tools to understand aggregated, anonymised usage patterns in order to improve the platform.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect certain features on the super22 platform. We recommend keeping required cookies enabled for the best gaming experience.

07 Your Rights as a Member

Super22 recognizes and respects your rights regarding personal data. You have the following rights, which you may exercise at any time by contacting our support team:

• Right of Access: You have the right to request a copy of all personal data super22 holds about you. We will provide this information within 14 business days.
• Right to Rectification: If you find that any personal data we hold about you is inaccurate or outdated, you have the right to request a correction promptly.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. Please note that some data may need to be retained for legal compliance or dispute resolution purposes.
• Right to Restrict Processing: You may request that we restrict the processing of your data under certain circumstances, such as when you are disputing the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time, and we will cease such processing immediately.

08 Child Data Protection

Super22 is an adult entertainment platform strictly for individuals aged 18 and above. We do not knowingly target, collect, or process personal data from anyone under the age of 18.

Super22's registration and KYC verification process is specifically designed to confirm that all members meet the minimum age requirement. Any account found to have been registered by an underage individual will be closed immediately and all funds will be returned to the rightful original owner.

09 International Data Transfers

As super22 operates as an online platform, your data may be stored or processed on servers located outside Malaysia in certain circumstances. We ensure that such data transfers are carried out in a manner that fully protects your privacy rights.

• All international data transfers are carried out with appropriate contractual safeguards, including data processing agreements that comply with international standards.
• We only use cloud service and infrastructure providers that comply with internationally recognised data security standards such as ISO 27001.
• Financial data and sensitive identity information are prioritised for storage on servers located within the Asia region to minimise cross-border transfer risks.

By using the super22 platform, you agree to the transfer of your data as described in this section. We are committed to ensuring your data remains protected wherever it is stored or processed.

10 Policy Amendments and How to Contact Us

Super22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Here is how we will notify you of any changes:

• Significant amendments will be communicated via in-app notifications or email at least 7 days before they take effect.
• The "Updated" date at the top of this page will be revised whenever an amendment is made.
• You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your data.
• Continued use of the super22 platform after the effective date of any amendment constitutes acceptance of the updated terms.